For $499, you get a complete website with a Content Management System (CMS) with a Home, About, Products/Services and Contact pages (up to a maximum of 10 pages). An entire team of web designers and developers will do dedicated work on your project and will deliver the initial concept to you in 5 business days. We do not provide E-Commerce or Inventory Management websites.
Our designers will provide you with revised designs of the website until you are satisfied with our work. These revisions are not capped and you may ask us for as many revisions as you like. Revisions include adjustments to the text, photos and color scheme of the website. Revisions do not include shifting over to a different template.
Yes. All the content of the website is the customer’s (your) responsibility. Our team will, however, set up dummy content on your website for preview purposes. We can then change this content out with the content that you provide us.
Most custom features are covered under the Ultimate package. However, if you require further customizations, we will build them out for you and charge you accordingly for those changes. The customizations and pricing will be agreed upon by both parties before the start of work.
No. E-Commerce or Online Shopping websites are not offered by SniperMonkey.com at the moment.
Yes. However, you will be required to pay SniperMonkey.com a website development fee of $499 to take your website to a different provider. Our team will provide you with the website code, database and files within 10 working days of your payment of the website development fee.
Yes. We offer a free website domain to customers who choose to pay annually for their website ($200/year). By purchasing the domain from SniperMonkey.com, you authorize SniperMonkey to retain control of the domain and make changes to it on your behalf.
Yes. We would be happy to assist you in transferring over your domain to another hosting provider. You will need to purchase back the domain at the same rate originally paid by Snipermonkey.com. The amount will be mentioned to you by your project manager at the time of domain purchase.
All changes and updates to a website hosted with SniperMonkey.com will be made by the Sniper Monkey team. All you have to do is to open a change request and our team will make the changes within 1 working day of your request. Website updates are included in our Service Fee for your website. For major modifications, our team will provide you a quote, which you can agree before we start working on it.
For all requests received before 2 PM Central Time on a business day, our team will respond to your request the same day. For requests received after 2 PM, we will respond to you the following morning. Requests received on a weekend will be responded to on the next business day. Your requested changes are made typically made within 1 business day of receiving your request. However, for more complex changes, this time may wary and the delivery team will be communicated to you by our team.
Phone support is only available to customers of the Ultimate Package and is limited to 2 hours of consultation for the website. For the Standard Package, customers are required to communicate to our team using the SniperMonkey order management system. (https://orders.snipermonkey.com)
No. For security purposes, we do not give customers access to make changes to the websites. You can always request our team to make page updates and minor design modifications to your website. We will make the changes for you within 24 hours.
Yes, a full refund will be made to customers if it is requested within 7 working days of placing the order. Our team will share the first preview of your website within 3-5 business days of placing the order, so if you are not satisfied with our work, we would be happy to refund your paid amount.
Currently we accept Visa, Mastercard, Discover and American Express. We do not accept PayPal. Only online payments are accepted at this time.
SniperMonkey does not provide email services with the website. However, you may purchase an email package with any reputable provider like GoDaddy, RackSpace etc. and our team will be happy to assist you get your email set up on your domain.
Our Service Fee which is $20 per month covers the Hosting of Client’s (yours) website on our secure servers. Plus, once your website is live, any updates you need to make will be done by the Snipermonkey Team.